FAQ

Why is the aircon operating but there isn’t any cold air (aircon not cold)?

The air conditioning system basically comprises of 2 sections. The indoor fancoil, and the outdoor condenser. The indoor fancoil simply act as a blower to dissipate the cooling generated by the outdoor condenser. If there is no cool air blowing out from the indoor fancoil, the outdoor condenser might not be working. A qualified technician is needed to troubleshoot on the outdoor condenser.

What is an inverter air conditioner?

An inverter system has a variable speed compressor.The inverter system has a variable speed compressor.The rotation speed frequency is regulated intelligently to meet specific cooling load requirement. Power consumption is thus more efficient.

What is the warranty period for aircon unit?

For residential units the warranty period for the spare part is 1 year and for the compressor is 5 years which is provided by the local agent.

Why does the air-con switch on/off by itself and have its indicator light blinking?

It could be due to a defective electronic circuit board. Hence there is a need to diagnose and repair the fault. It is best to consult our specialists for further assistance.

What is the optimal air-conditioner temperature to be set?

Generally, 25 °C 26 °C is optimum. A mere 1 °C increase can raise your operating cost up by 15%.

Why is the aircon noisy ?

  • Normally noisy resulted from dirty fan coil.
  • Faulty parts in the aircon system.
  • Vibration noise resulted from something wrong indoor fan-coil / outdoor condenser.

Why is the aircon smelly?

This could be due to the smell of cigarettes odours or other air pollution being absorbed into the unit and thus discharge with the air flow.

Can I service the aircon myself?

You can clean the fan-coil cover and wash the air filter by yourself. However, it is advisable to engage qualified service technicians as they have the proper tools & equipment to service the aircon check the safety circuits, refrigerant pressure and also vacuum the drainage pipe.

What happen if I do not service my aircon?

The life span of the air conditioner will be shortened, coolness decreases with usage and water leaking problem may occur as a result of a choke drainage system. The inefficient operation will then cause the electricity consumption to increase.

How frequent should I Service my aircon unit?

It is good to service residential air conditioner around 3 to 4 times per year and every month for office and commercial units. However, this period will different   according to the amount of usage.

What is the advantage of regular aircon service?

- This aircon will cool better. - Electrical comsumption of the air-conditional equipment will be lowest. - Water leaking will be minimize. - There will be less need for aircon repair. - The aircon lifespan will be prolong.

Why does the aircon needs chemical cleaning?

A general service cannot improve the condition ,chemical cleaning is necessary. Chemical flush is a very thorough way of cleaning the air conditioner.

Why is the aircon leaking water?

A normal air conditioner will have water condensate in the indoor fancoil and discharge through a draining pipe to the nearest drain. Air Conditioner will start to leak water when the drainage piping is clogged / choked.

Why should I sign a service maintenance contract?

Discount on spare parts replacement and chemical overhaul. - Ensures that you will have a healthy and pleasant living environment.